Hayes Storage Terms and Conditions
These Terms and Conditions set out the rules that apply when you use the storage services provided by Hayes Storage. They are intended to create clear expectations around booking, payments, cancellations, liability, waste handling, and the legal framework that governs the service. By making a booking, confirming an order, or placing goods into storage, you agree to these terms. If you are arranging a storage solution on behalf of another person or business, you confirm that you have authority to accept these terms for that person or business.
Throughout this document, references to we, us, and our mean Hayes Storage. References to you and your mean the customer, hirer, or any person authorised to act on the customer’s behalf. These terms apply to all storage services, including short-term and longer-term arrangements, and any associated access, collection, or removal services that form part of the booking.
The service is designed to provide secure, organised storage of lawful goods only. It is your responsibility to ensure that the items you place into storage are suitable for storage, properly packed, and permitted under these terms. We reserve the right to refuse, suspend, or terminate a booking where we believe the goods, the manner of use, or the conduct of any person presents a risk, breaches applicable law, or is inconsistent with safe operations.
Bookings may be made by submitting the required details and confirming acceptance of the proposed service terms, pricing, and duration. A booking is not confirmed until we have acknowledged acceptance, received any required deposit or upfront payment, and made the storage space or service available. We may request identification, business details, or other information needed to verify the booking, comply with legal requirements, or prevent misuse of the service.
When making a booking for Hayes storage services, you must provide accurate information about the goods, the size of the required storage, the expected duration, and any special handling requirements. If the information you provide is incomplete or incorrect, we may revise the booking, alter the price, or refuse service if the goods cannot safely be accommodated. Any estimate given before confirmation is based on the information supplied at the time and may be amended if the actual circumstances differ.
We aim to allocate storage in a practical and efficient manner, but any date, time, or access arrangement is subject to availability and operational requirements. Delivery or collection times may be subject to reasonable changes where necessary for safety, maintenance, weather conditions, staff availability, or compliance with legal obligations. We are not liable for minor delays or scheduling changes caused by circumstances outside our reasonable control.
Payments for Hayes Storage services must be made in accordance with the price and billing structure agreed at the time of booking. Unless we state otherwise, charges may include storage fees, handling fees, administration charges, access charges, removal charges, late payment fees, and any applicable taxes. Payment is due in advance or on the date specified in your booking confirmation. Where payment is made by card, bank transfer, direct debit, or another approved method, you must ensure that the account details are correct and that sufficient funds are available.
We may increase charges where the booking is extended, goods are larger or heavier than stated, additional handling is required, or other circumstances arise that increase our costs. Any revised charge will be notified to you as soon as reasonably practicable. If payment is not received when due, we may suspend access, withhold release of goods, recover reasonable collection costs, and treat the account as in default. Interest may be charged on overdue sums where permitted by law.
Cancellation requests must be made in the manner specified at the time of booking and will only take effect when received and acknowledged by us. If you cancel before the service begins, any refund or cancellation charge will depend on the notice given, the work already carried out, and any non-recoverable costs we have incurred. Once storage has started, you may still be responsible for charges up to the effective cancellation date, together with any removal, handling, or administration fees that apply.
Where a minimum term or advance booking discount has been applied, early cancellation may result in the loss of that discount and the re-pricing of the service at the standard rate. If you fail to remove your goods by the end of the agreed term and do not renew the booking, we may continue charging for storage until the goods are collected or otherwise dealt with in accordance with these terms. We will normally provide reasonable notice before charging for extended storage, unless immediate action is required by law or for safety reasons.
We accept no responsibility for goods that are not removed at the end of the agreed period where the delay is caused by your failure to make arrangements, settle outstanding sums, or provide accurate collection information. Any refund, if due, will be limited to amounts already paid for unused storage time, less any lawful deductions and charges for services already delivered. Refunds are not guaranteed where a breach of these terms has occurred.
Liability is limited to losses directly caused by our proven negligence or breach of contract, and only to the extent permitted by law. We are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or loss of data. Where we are liable for damage to goods, our liability may be limited to the lower of the actual repair or replacement cost and any cap stated in the booking terms, unless a higher amount is required by law.
You remain responsible for insuring your goods while in storage unless we have expressly agreed in writing to provide insurance cover. You should ensure that your own insurance is adequate for the type, value, and condition of the items stored. We do not accept liability for inherent defects, inadequate packing, dampness arising from the nature of the goods, ordinary wear and tear, or damage caused by your failure to follow storage instructions or to prepare items appropriately.
Nothing in these storage terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We also do not exclude liability where doing so would be unlawful. If you become aware of damage, loss, or an incident affecting your goods, you must notify us as soon as reasonably possible and provide sufficient detail to allow us to investigate the matter.
Goods stored with us must comply with all relevant waste regulations, safety laws, and environmental requirements. You must not store, abandon, or attempt to dispose of waste in a way that breaches applicable legislation. Prohibited items include, without limitation, hazardous waste, chemicals, oils, asbestos, gas cylinders, batteries not suitable for storage, clinical waste, contaminated materials, explosives, firearms, stolen goods, illegally obtained goods, and any item that poses a fire, health, environmental, or security risk.
If any goods are classed as waste, you must clearly identify them and ensure that they are handled and removed in a lawful manner. We may refuse to accept waste that cannot be lawfully stored or processed, and we may require you to remove any prohibited or non-compliant items at your own expense. Where items are left behind, misdeclared, leaking, contaminated, or otherwise unsuitable, we may arrange disposal, quarantine, specialist handling, or emergency action and recover all reasonable costs from you.
You are responsible for ensuring that all packaging, pallets, containers, and contents are safe for storage and do not create a nuisance, hazard, or legal breach. Any spill, leak, infestation, odour, contamination, or dangerous condition caused by your goods must be dealt with immediately by you, and you will be liable for any resulting cleaning, remediation, repair, or disposal costs. We may access the goods, move them, isolate them, or dispose of them where necessary to protect people, property, or compliance obligations.
We may suspend or terminate the service immediately if you breach these terms, provide false information, fail to pay, store prohibited goods, or act in a way that threatens safety, security, or lawful operation. Where termination occurs, you must remove all goods promptly and settle any outstanding charges. If you do not do so, we may continue to charge storage fees and may take lawful steps to recover possession, recover debts, or dispose of goods after giving any notice required by law.
Access to stored goods may be subject to prior notice, identification checks, security procedures, and operational restrictions. We reserve the right to refuse access where payment is overdue, where access would create a safety risk, or where we reasonably believe the request is not authorised. You must comply with all site rules, handling instructions, and security requirements that apply to the service. Any person accessing the goods on your behalf must be authorised by you and may be required to provide proof of authority.
We may move goods within the storage facility, or arrange for them to be moved, if needed for safety, maintenance, organisation, or legal compliance. Such movement will not normally alter your rights under the booking, provided the service continues to be delivered on substantially the same terms. However, if relocation is necessary due to your conduct, the nature of the goods, or failure to comply with these terms, we may charge reasonable additional costs.
The descriptions, measurements, storage categories, and service levels provided in booking materials are intended to be accurate, but minor variations may occur. No statement made by our staff or agents shall override these terms unless confirmed in writing by an authorised representative of Hayes Storage. Any variation to these terms must be agreed in writing and signed or otherwise formally accepted by both parties.
We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, risk management, or service structure. The version in force at the time of your booking will apply to that booking, unless a later update is required by law or expressly agreed between us. If a provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These terms are intended to work alongside any booking confirmation, price list, storage agreement, inventory record, or written special condition that applies to your service. If there is any inconsistency, the order of precedence will be any written special condition, then the booking confirmation, and then these general terms. No failure or delay by us in enforcing any right will operate as a waiver of that right.
The governing law of these terms is the law of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related booking shall be dealt with by the courts of England and Wales, unless mandatory law requires otherwise. By using the service, you agree that the courts of England and Wales have jurisdiction over such disputes.