Storage Hayes Terms of Service for Storage and Removal Support
These Terms and Conditions set out the basis on which Storage Hayes provides storage services and any related removal or transport support services to individual and business customers. By placing a booking, using our storage facility, or engaging us to assist with the movement of goods to or from storage, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before confirming your booking. If you do not agree with any part of these terms, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or purchases storage, removal, or related services from Storage Hayes.
We, Us, Our means Storage Hayes, the provider of storage and associated services.
Services means the provision of storage space, handling of goods, optional removal and transport services, and any other related services agreed between you and us.
Goods means the items you deliver to us, or we collect on your behalf, for the purposes of storage or transport.
Contract means the agreement formed between you and us when we accept your booking.
2. Scope of Services
Storage Hayes provides secure storage facilities and may also offer associated removal and transport services to help move your goods to or from storage. The specific services, including storage unit size, duration, and any removal support, will be confirmed in your booking confirmation.
We do not provide packing, dismantling, reassembly, or specialist removal services unless expressly agreed in writing at the time of booking. Any additional tasks requested on the day of service are subject to our agreement and may incur additional charges.
3. Booking Process
3.1 Bookings can be made by completing our booking form, in writing, or through any authorised booking system we provide. A booking is an offer by you to purchase services from us in accordance with these terms.
3.2 When you submit a booking request, we may provide an estimate based on the information you supply. This estimate is not a binding agreement. A binding contract is formed only when we issue a written booking confirmation or otherwise confirm acceptance of your booking.
3.3 You are responsible for providing accurate and complete information, including the volume and type of goods, access details, property conditions, parking limitations, and any items requiring special handling. If the information you provide is incomplete or inaccurate, we may adjust the price, amend the services, or in serious cases decline to proceed.
3.4 Any quoted dates or times for removal assistance, collections, or deliveries are approximate and subject to traffic, weather, access conditions, and other factors beyond our control. We will use reasonable efforts to adhere to agreed timeframes but do not guarantee precise arrival or completion times.
4. Estimates and Pricing
4.1 Unless stated otherwise, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or statutory charges that may apply.
4.2 Our estimate is based on the details you provide and the services requested. We may increase the price if:
a. your instructions change after the estimate is given, such as a change of address, storage unit size, or additional removal work; or
b. access to the property or storage site is more difficult than advised, for example due to stairs, long carries, restricted parking, or vehicle size limitations; or
c. the quantity, weight, or nature of goods differs materially from what was declared at the time of booking; or
d. additional services are requested or become necessary for the safe completion of the work.
4.3 We reserve the right to correct obvious errors in any estimate or price at any time. If a correction results in a material change to the price, you may cancel the booking without penalty before the service date by notifying us in writing.
5. Payments and Charges
5.1 Unless we agree otherwise in writing, payment for storage and any associated removal services is due in advance of the service date. We may require full or part payment as a deposit to secure your booking.
5.2 Storage fees are payable in accordance with the billing period specified in your agreement, which may be weekly, monthly, or for a fixed term. Ongoing storage charges must be paid on or before the due date for each period.
5.3 If payment is not received by the due date, we may, at our discretion:
a. charge interest on overdue amounts at a reasonable rate, accruing on a daily basis; and
b. suspend access to your goods or refuse to release them from storage until all sums due, including any interest or charges, have been paid; and
c. pass the debt to a third party collection agency and recover from you any reasonable costs incurred in doing so.
5.4 You are responsible for all bank charges, transaction fees, or currency conversion charges arising from your payment. We will treat the net amount received by us as the amount paid towards your account.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by providing us with reasonable written notice prior to the agreed start date of the services.
6.2 If you cancel more than a specified time before the service date, we may refund any prepayments subject to a reasonable administrative fee. If you cancel at short notice, we reserve the right to retain part or all of any deposit or prepayment to cover costs and loss of business. The applicable cancellation thresholds and charges will be stated in your booking confirmation where relevant.
6.3 If you wish to change the service date, storage duration, or other details of your booking, we will try to accommodate your request but cannot guarantee availability. Changes may lead to revised pricing.
6.4 We may cancel the contract or postpone services if:
a. you fail to pay any amount due by the required date; or
b. you materially breach these Terms and Conditions; or
d. events beyond our reasonable control prevent us from performing the services.
6.5 Where we cancel the contract for reasons within our reasonable control, we will refund any prepayments in respect of services not yet provided. We will not be responsible for indirect or consequential losses arising from such cancellation.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
a. you are either the owner of the goods or have full authority from the owner to store and, where applicable, move the goods; and
b. the goods are properly packed, labelled, and prepared for storage or removal, unless we expressly agree to undertake packing; and
c. adequate access, parking, and any necessary permissions, permits, or authorisations are in place at locations where collection or delivery is to take place; and
d. any fragile, valuable, or delicate items are clearly identified and appropriately protected.
7.2 You must not store, and must not ask us to handle, any of the following goods:
a. living creatures, plants, or perishable items requiring a controlled environment; or
b. hazardous, toxic, flammable, explosive, or otherwise dangerous materials, including gas cylinders, fuels, chemicals, or aerosols; or
c. illegal items, stolen goods, or items obtained by unlawful means; or
d. cash, securities, precious metals, jewellery, or items of exceptionally high value unless specifically agreed in writing and adequately insured.
7.3 If you breach this clause and store prohibited goods, you will be responsible for any loss, damage, expense, or liability incurred by us or any third party as a result. We may remove or dispose of such items without notice where reasonably necessary.
8. Waste Regulations and Disposal
8.1 You must comply with all applicable waste and environmental regulations in relation to the goods you store or request us to move. We are not a waste disposal company and will not remove or dispose of waste, rubbish, or unwanted items unless we expressly agree in advance and you pay any additional charges for such services.
8.2 If, during the course of providing services, we encounter goods that are clearly waste, contaminated materials, or items requiring special handling or disposal under waste laws, we may refuse to transport or store them. We may, at our discretion and where lawful, arrange for their disposal and charge you our reasonable costs, including any regulatory charges or levies.
8.3 You must not leave waste or unwanted goods in communal areas, outside storage units, or in any part of our premises other than designated waste collection points where such exist and are expressly authorised for your use.
8.4 Any breach of this clause may result in additional charges, termination of your contract, and potential reporting to the relevant authorities if required under law.
9. Our Liability and Limitations
9.1 We will exercise reasonable care and skill in the provision of our storage and associated removal services. However, our liability for loss of or damage to goods is subject to the limitations in this clause.
9.2 Unless otherwise agreed in writing or covered by insurance you have in place, we will not be responsible for:
a. loss or damage arising from inherent defects, natural deterioration, or changes in atmospheric conditions; or
b. damage to goods which are not adequately packed or protected by you; or
c. loss of data, digital content, or information stored on any electronic device; or
d. indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.
9.3 Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a fair and reasonable amount relative to the charges paid for the services, subject to any higher limit expressly agreed in writing. You are strongly advised to arrange your own insurance for the full replacement value of your goods while in storage or in transit.
9.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.
10. Insurance and Risk
10.1 Unless we expressly state otherwise in writing, our charges do not include insurance cover for your goods. Risk in the goods remains with you at all times and you are responsible for arranging adequate insurance to cover loss or damage while your goods are in storage or in transit.
10.2 If we agree to arrange insurance on your behalf, this will be subject to separate terms and may involve an additional premium. You must provide accurate information about the nature and value of the goods for any such policy to be valid.
11. Access to Storage and Security
11.1 Access to our storage facilities is subject to our security procedures and opening hours, which may change from time to time. We may require proof of identity before granting access.
11.2 You must not share access codes, keys, or security information with unauthorised persons. You are responsible for the actions of anyone you allow to access your goods or storage unit.
11.3 We reserve the right to enter a storage unit or handle your goods in circumstances where:
a. we are required to do so by law, court order, or regulatory authority; or
b. we reasonably believe that the goods include prohibited or dangerous items; or
c. it is necessary to prevent damage to property, injury to persons, or to carry out essential maintenance or safety checks.
12. Termination and Removal of Goods
12.1 The contract for storage continues for the agreed term and then on a rolling basis where applicable, until terminated by either party in accordance with these terms.
12.2 You may terminate storage by giving us the notice period specified in your agreement and by paying all outstanding charges. You must remove your goods from storage by the termination date and leave the unit clean and free of waste.
12.3 If you fail to collect your goods or pay any outstanding amounts by the termination date, we may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of them to recover unpaid charges and reasonable costs. Any surplus proceeds will be held for you, less our expenses, but we will not be liable for any loss resulting from the sale or disposal.
13. Events Beyond Our Control
13.1 We will not be liable for any failure to perform, or delay in performing, any of our obligations under the contract where such failure or delay is due to events beyond our reasonable control, including but not limited to extreme weather, natural disasters, industrial disputes, civil disorder, road closures, or acts of government or public authorities.
13.2 If an event beyond our control substantially affects the performance of our services, we will inform you as soon as reasonably practicable and may suspend or reschedule the services. Either party may terminate the contract if the disruption continues for a significant period, subject to payment of charges for services already performed.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you for the purposes of managing your booking, providing services, administering payments, and complying with legal obligations.
14.2 We will take appropriate measures to safeguard your personal data and will not share it with third parties except where necessary to provide the services, recover debts, comply with the law, or where you have given your consent.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of our services, you should raise your concerns as soon as possible so that we have the opportunity to address them.
15.2 We will use reasonable efforts to resolve any complaints promptly and fairly. If a dispute cannot be resolved between us, either party may pursue legal remedies available under the governing law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any contract between you and Storage Hayes, are governed by and interpreted in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these terms will constitute a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially affect the nature of the services provided to you.
17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or representations.
